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220-1102 · Question #554

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate c

The correct answer is C. sfc. Given a new Windows installation is failing to start the GUI, the sfc (System File Checker) command is the most appropriate to check for and repair corrupted or missing system files.

Software Troubleshooting

Question

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

Options

  • Amsconfig
  • Bchkdsk
  • Csfc
  • Ddiskpart
  • Emstsc

How the community answered

(23 responses)
  • B
    4% (1)
  • C
    78% (18)
  • D
    13% (3)
  • E
    4% (1)

Why each option

Given a new Windows installation is failing to start the GUI, the sfc (System File Checker) command is the most appropriate to check for and repair corrupted or missing system files.

Amsconfig

msconfig (System Configuration) is used to manage startup programs, boot options, and services once the OS is running, which is not the case here.

Bchkdsk

chkdsk (Check Disk) is used to check a disk for file system errors and bad sectors, which is less likely to be the primary cause of a GUI failure immediately after a new Windows installation compared to corrupted system files.

CsfcCorrect

The sfc /scannow command (System File Checker) scans for and repairs corrupted or missing Windows system files. Since a new copy of Windows was recently installed and the GUI isn't loading, it's highly probable that some core system files related to the graphical interface might be corrupted or missing, making sfc the most direct tool to address this.

Ddiskpart

diskpart is a command-line utility for managing disk partitions, which would have been used during the SSD installation, not typically for fixing a GUI loading issue post-installation.

Emstsc

mstsc (Microsoft Terminal Services Client) is used for remote desktop connections and is irrelevant for fixing a local GUI startup issue.

Concept tested: Windows troubleshooting commands - sfc

Source: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Topics

#Windows Troubleshooting#Command Line#System File Checker#Boot Problems

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