220-1002 Exam Questions

A customer's computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed. The startup repair option is unsuccessful and causes...

An end user who travels frequently receives a lot of span and ransomware emails. The user has asked a technician to help ensure the data is secure and application regularly without...

Joe, a user, notices someone use his computer while he was on break, Joe s browser history reveals searches for websites he did not visit. The local print also has document in the...

A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants t...

A technician is able to connect to a website: however, the technician receives the following error, when alternating to access a different website: Page cannot be displayed. Which...

Which of the following types filesystems is in use when data is endiphered on a disk using a key?

Which of the following is used with WPA2-Enterprise to authenticate wireless clients?

A user can no longer edit files on the company shared drive. The user previously used has access to these files. A technician verifies the user can view the folders but cannot open...

Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Select TWO.)

A technician is implementing a change to a piece of production environment. The change is causing other several other problem to occur. Which of the following should the technician...

A technician is planning a new desktop rollout project for a company. The company wants to donate systems to the library for reuse. The company does not store sensitive material on...

After a successful phishing attempt on a corporate workstation, the workstation is infected with malware that went undetected by the antivirus. When a technician arrives to investi...

A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications. Which...

A technician is setting up a new laptop for a doctor to take to a conference. The laptop contains private health information, and the technician needs to ensure the laptop is prote...

A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it gener...

Many of the files in a user's network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the file...

A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs. Which of the following should the technician suggest the custo...

A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user'...

While troubleshooting a software error on a user's computer, a technician finds inappropriate content. Which of the following should the technician perform FIRST?

Which of the following is an example of PHI?

A technician needs to recommend a disaster recovery solution for a company that has three offices across two states. The technician must ensure the solution has: - The ability to c...

A technician is removing malware from a workstation. The malware was installed via a phishing attack, which was initiated from a link that was included in an email. Which of the fo...

A user received a brand new mobile device about six months ago. The device is now running very slowly and is hotter than normal, and certain applications crash when they are starte...

In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?

Ann, a user, received an email from an unknown source with an attachment claiming to be pictures from her beach vacation. When Ann opened the attachment, she was prompted to enable...

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the...

A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer Is restarted. Which of th...

A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician's current location in the fi...

A technician is reinstalling Windows for a user and wants to keep the user's files and settings. Afterward, the user notices that personal files are no longer available and setting...

A company requires multifactor authentication. When accessing one of the available RemoteApp programs that requires authentication, the user is not prompted to enter a pin. Which o...

A technician connected to a network switch remotely from a workstation. During an audit, a Security analyst discovered the technician transmitted the username and password in plain...

A technician is hardening a Windows workstation. One of the hardening requirements for the workstation is to prevent potential privilege escalation attacks on the local system. Whi...

Which of the following is a risk to computer equipment when the humidity is low?

A customer has called the help desk because a word processing application will no longer open. It was working fine earlier, but the user had to close a document quickly. An error m...

Joe, a user, reports the programs and icons on his Windows desktop are much larger than they were the day before. He tried changing the screen resolution and restarting the compute...

Which of the following is the maximum amount of RAM a computer can access if it is using a 32- bit version of the Windows OS?

Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to: - Deploy the patches...

Which of the following threats commonly relies on DNS poisoning and spoofing to exploit an unknowing victim?

Which of the following security measures would BEST prevent unauthorized individuals from being granted access to a secure location?

Ann, a user, is setting up a new mobile phone, and the phone is asking for an authentication method to enroll the device. Ann is not sure which method Is acceptable. Which of the f...

A technician is setting up a media server and wireless router that can stream video files to portable devices. The technician was asked to configure the system so the videos can be...

A user on a local desktop wants to allow a blocked program through the Windows Firewall. Which of the following user accounts is necessary to perform this task?

A technician has been asked to review the configuration of an executive's SOHO network following a recent news report regarding home Internet routers that are being added to botnet...

An administrator is loading a new Linux server. Which of the following filesystems will the administrator MOST likely select for the primary partition?

A user's laptop screen goes black after five minutes of not being used. Which of the following Windows Control Panel utilities should be used to modify the user experience?

A technician needs to update the network firewall, which will cause a temporary outage. The technician submits a change management request to perform the required maintenance. Whic...

A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware. Which of the following steps should the te...

A user's company phone was recently wiped. The user Is unsure if an IT administrator wiped the phone or if it was the result of a hacking attempt. A new company policy was recently...

Ann, a user, has asked technician for help with her computer. Ann has been trying to speed it up with simple Upgrades but has not been successful. She added memory and removed unne...

Which of the following basic scripting components can be used to repeat an operation until a specific requirement is met?