220-1002 · Question #636
A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps…
The correct answer is B. Rebuild the user profile. When files are missing from Desktop and Documents and are not in the Recycle Bin, the most likely cause is a corrupted or failed user profile. Windows may have loaded a temporary profile instead of the user's actual profile during login - a common symptom is that files appear…
Question
A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?
Options
- ADisable application startup.
- BRebuild the user profile.
- CReinstall the operating system.
- DDisable Update Services.
How the community answered
(40 responses)- A18% (7)
- B73% (29)
- C3% (1)
- D8% (3)
Explanation
When files are missing from Desktop and Documents and are not in the Recycle Bin, the most likely cause is a corrupted or failed user profile. Windows may have loaded a temporary profile instead of the user's actual profile during login - a common symptom is that files appear missing and settings reset to defaults, because the OS is using a generic profile folder. Rebuilding the user profile (B) involves creating a new profile and migrating data from the old (possibly corrupt) one, restoring access to the original files. Option A (disable application startup) would address performance or software issues, not missing files. Option C (reinstall the OS) is far too drastic as a next step. Option D (disable Update Services) has no relation to the missing-files symptom.
Topics
Community Discussion
No community discussion yet for this question.