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CompTIA

220-1002 · Question #55

A user has reported sluggish performance to the help desk. A technician determines the user has been installing applications for entertainment and one of them might be slowing down the system. Which…

The correct answer is A. msconfig. msconfig (System Configuration utility) is the correct tool. Its 'Startup' tab (in Windows 7 and earlier) or its link to Task Manager's Startup tab (Windows 8+) lists every application configured to launch at boot. A technician can systematically disable suspected entertainment…

Hardware and network troubleshooting

Question

A user has reported sluggish performance to the help desk. A technician determines the user has been installing applications for entertainment and one of them might be slowing down the system. Which of the following tools would help the technician track down the troublesome application(s)?

Options

  • Amsconfig
  • Bregedit
  • Cdefray
  • Dgpupdate

How the community answered

(30 responses)
  • A
    90% (27)
  • B
    7% (2)
  • D
    3% (1)

Explanation

msconfig (System Configuration utility) is the correct tool. Its 'Startup' tab (in Windows 7 and earlier) or its link to Task Manager's Startup tab (Windows 8+) lists every application configured to launch at boot. A technician can systematically disable suspected entertainment applications and observe whether system performance improves, isolating the troublesome program. regedit edits the registry directly and is more complex. defrag addresses disk fragmentation, not startup load. gpupdate refreshes Group Policy and is unrelated to per-user installed apps.

Topics

#msconfig#startup programs#performance troubleshooting#application management

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