nerdexam
CompTIA

220-1002 · Question #734

A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician…

The correct answer is B. Spooler. When the Windows troubleshooter finds no errors but a network printer remains unresponsive, the Print Spooler service is the next component to investigate, as a stalled or stopped spooler silently blocks all print jobs.

Hardware and network troubleshooting

Question

A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician check NEXT?

Options

  • ADuplex
  • BSpooler
  • CCollate
  • DResolution

How the community answered

(54 responses)
  • A
    13% (7)
  • B
    76% (41)
  • C
    4% (2)
  • D
    7% (4)

Why each option

When the Windows troubleshooter finds no errors but a network printer remains unresponsive, the Print Spooler service is the next component to investigate, as a stalled or stopped spooler silently blocks all print jobs.

ADuplex

Duplex is a finishing preference for double-sided printing and affects paper handling only; it does not prevent a print job from being submitted or processed.

BSpoolerCorrect

The Print Spooler is a Windows service (spoolsv.exe) that manages the print queue and routes jobs to the printer; if the service is stopped, paused, or has a stuck job, all subsequent print requests will silently fail even when the printer hardware and network connectivity are functioning correctly - restarting the spooler service or clearing stuck jobs typically resolves this.

CCollate

Collate is a document output option controlling page ordering across multiple copies; it does not block printing from occurring.

DResolution

Resolution is a print quality setting that affects output sharpness; it has no effect on whether a job is accepted and sent to the printer.

Concept tested: Windows Print Spooler service troubleshooting

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/print-spooler-service

Topics

#print spooler#printer troubleshooting#Windows printing#network printer

Community Discussion

No community discussion yet for this question.

Full 220-1002 Practice