220-1002 · Question #734
A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician…
The correct answer is B. Spooler. When the Windows troubleshooter finds no errors but a network printer remains unresponsive, the Print Spooler service is the next component to investigate, as a stalled or stopped spooler silently blocks all print jobs.
Question
A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician check NEXT?
Options
- ADuplex
- BSpooler
- CCollate
- DResolution
How the community answered
(54 responses)- A13% (7)
- B76% (41)
- C4% (2)
- D7% (4)
Why each option
When the Windows troubleshooter finds no errors but a network printer remains unresponsive, the Print Spooler service is the next component to investigate, as a stalled or stopped spooler silently blocks all print jobs.
Duplex is a finishing preference for double-sided printing and affects paper handling only; it does not prevent a print job from being submitted or processed.
The Print Spooler is a Windows service (spoolsv.exe) that manages the print queue and routes jobs to the printer; if the service is stopped, paused, or has a stuck job, all subsequent print requests will silently fail even when the printer hardware and network connectivity are functioning correctly - restarting the spooler service or clearing stuck jobs typically resolves this.
Collate is a document output option controlling page ordering across multiple copies; it does not block printing from occurring.
Resolution is a print quality setting that affects output sharpness; it has no effect on whether a job is accepted and sent to the printer.
Concept tested: Windows Print Spooler service troubleshooting
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/print-spooler-service
Topics
Community Discussion
No community discussion yet for this question.