CompTIA
220-1002 · Question #734
220-1002 Question #734: Real Exam Question with Answer & Explanation
The correct answer is B: Spooler. When the Windows troubleshooter finds no errors but a network printer remains unresponsive, the Print Spooler service is the next component to investigate, as a stalled or stopped spooler silently blocks all print jobs.
Question
A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician check NEXT?
Options
- ADuplex
- BSpooler
- CCollate
- DResolution
Explanation
When the Windows troubleshooter finds no errors but a network printer remains unresponsive, the Print Spooler service is the next component to investigate, as a stalled or stopped spooler silently blocks all print jobs.
Common mistakes.
- A. Duplex is a finishing preference for double-sided printing and affects paper handling only; it does not prevent a print job from being submitted or processed.
- C. Collate is a document output option controlling page ordering across multiple copies; it does not block printing from occurring.
- D. Resolution is a print quality setting that affects output sharpness; it has no effect on whether a job is accepted and sent to the printer.
Concept tested. Windows Print Spooler service troubleshooting
Reference. https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/print-spooler-service
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