220-1002 · Question #735
A technician needs to make changes to a production system. Before doing so, which of the following should be completed in case the changes have unintended consequences beyond their original scope?
The correct answer is D. Create a risk analysis involving the changes. Before applying changes to a production system, a risk analysis proactively identifies potential unintended consequences and their scope, enabling informed decision-making and stakeholder approval.
Question
A technician needs to make changes to a production system. Before doing so, which of the following should be completed in case the changes have unintended consequences beyond their original scope?
Options
- ADraft a complete scope of the changes.
- BFormulate a back-out plan for the changes.
- CEnsure all relevant end users are notified of the changes.
- DCreate a risk analysis involving the changes.
How the community answered
(40 responses)- A15% (6)
- B5% (2)
- C8% (3)
- D73% (29)
Why each option
Before applying changes to a production system, a risk analysis proactively identifies potential unintended consequences and their scope, enabling informed decision-making and stakeholder approval.
Documenting the scope of changes describes what will be modified but does not evaluate the risk or potential for unintended consequences outside that defined scope.
A back-out plan is a reactive recovery procedure for reverting changes after they cause problems - it does not proactively assess or prevent unintended consequences.
Notifying end users is an important communication step in change management but does not assess technical risk or identify potential consequences beyond the original scope.
A risk analysis evaluates the likelihood, potential impact, and scope of unintended consequences from proposed changes before they are applied, directly addressing the concern about effects beyond the original change scope; formal change management frameworks (ITIL, CompTIA) require a risk analysis as a gate before production changes are authorized.
Concept tested: Change management risk analysis before production changes
Source: https://learn.microsoft.com/en-us/compliance/assurance/assurance-risk-management
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