CompTIA
220-1002 · Question #9
220-1002 Question #9: Real Exam Question with Answer & Explanation
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Question
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
Options
- AReboot into safe mode, uninstall the latest OS update, and run a repair on the OS
- BUpdate the antivirus software, run an antivirus scan, verify the browser settings, and check all
- CReboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
- DSend a test email, open a command prompt to check the file system, and empty the browser
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