A technician performs a risk assessment and determines a requested change has low risk and low impact. Which of the following best practices should the technician follow to proceed with implementing…

The correct answer is A. Update the ticket with the results of the risk assessment and implement the change. In change management, low-risk and low-impact changes typically qualify as 'standard changes'-pre-approved changes that follow a known process and do not require the full change advisory board review. The appropriate action is to document the assessment results in the ticket…

Hardware and network troubleshooting

Question

A technician performs a risk assessment and determines a requested change has low risk and low impact. Which of the following best practices should the technician follow to proceed with implementing the change?

Options

AUpdate the ticket with the results of the risk assessment and implement the change
BReference the business policy and follow all change management procedures
CObtain approval from the department and implement the change
DProvide a risk assessment to colleagues for peer review

How the community answered

(32 responses)

A
75% (24)
B
6% (2)
C
16% (5)
D
3% (1)

Explanation

In change management, low-risk and low-impact changes typically qualify as 'standard changes'-pre-approved changes that follow a known process and do not require the full change advisory board review. The appropriate action is to document the assessment results in the ticket (maintaining an audit trail) and proceed with implementation. Requiring full change management procedures (B) is reserved for higher-risk changes. Getting only department approval (C) bypasses proper documentation. Peer review of the assessment (D) adds unnecessary overhead for a low-risk, low-impact change.

Topics

#change management#risk assessment#best practices#ticketing

Community Discussion

No community discussion yet for this question.

Full 220-1002 Practice