A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer Is restarted. Which of the following should…

Question

Options

• AUse Advanced Startup to run a System Image Recovery.
• BBoot to safe mode and run System File Checker.
• CBoot to safe mode and run Task Manager.
• DUse Advanced Startup to run Windows System Restore.

• A
  81% (25)
• B
  6% (2)
• C
  3% (1)
• D
  10% (3)

Explanation

Because standard troubleshooting has already failed and the virus persists through every reboot - indicating it has embedded itself into startup processes or critical system files - the most effective next step is System Image Recovery (A) via Advanced Startup. This restores the entire OS from a known-good backup image, completely replacing the infected system state with a clean one. Option B (safe mode + SFC) uses System File Checker to repair protected OS files, but if the virus has already entrenched itself, SFC may not fully remove it. Option C (safe mode + Task Manager) only identifies running processes - it doesn't remove the virus. Option D (System Restore) rolls back system files and registry settings but typically does not remove modern malware that persists across restore points or resides in user-space locations.

No community discussion yet for this question.