220-1002 Exam Questions

An issue with a user's computer was addressed several times by multiple technicians, but the User has continued to experience the issue. The User calls the help desk and insists on...

A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which...

A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users. Which of the followin...

A company would like to increase its security measures because a workstation was recently hacked. Which of the following would offer the BEST protection from unauthorized access of...

An technician performed an in-place upgrade to 10 on a customer laptop. following the upgrade, a proprietary software application no longer works. The technician realizes the softw...

Which of the following would MOST likely be connected to a computer to provide electricity in case of a blackout?

A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has several from the network. Which of the...

A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completel...

Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes. Which of the following should be put in place to address the company's...

A technician needs to install Windows 10 on a 4TB hard drive, Which of the following should the technician perform to accomplish this task?

A user is attempting to create a fileshare on a 10 in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST sec...

An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the browser, nothing happens. The user notes the browser is oth...

A technician maps a network printer for a few users in an office. The users are initially able to print, but about a week later, they cannot print to the network printer. Which of...

A sales manager uses a phone as a hot-spot to connect a laptop to the Internet. The connection is fast most of the time, but the connection becomes noticeably slower every few week...

Which of the following tools should the technician use to analyze the computer's behavior?

Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all...

The Chief Information Security Officer (CISO) wants to ensure the company Is prepared in case of a ransomware attack. The CISO has requested network vulnerability scans, firewall a...

A cybersecurity researcher purchased several used laptops at an auction. While the hard drives appeared to be blank, the researcher was able to recover all the data that previously...

A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal too! but finds the PC cannot co...

A smartphone user has been receiving unsolicited emails that contain Pl in the webmail inbox associated with the device. Which of the following steps should the user take FIRST to...

A user receives an error message when trying upgrade an application on a work computer. Which of the following is the MOST likely reason the user cannot complete this task?

A user is trying to find a file that contains a specific string on a Linux workstation. The user locates the file and then needs to navigate fo another directory to work with it. W...

A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus s...

A user downloaded a program from a website. After saving the file, the user cannot find the executable. Which of the following is MOST likely the cause?

A folder has the share permissions of everyone - change, while the folder's NTFS permissions are Set to everyone - read. Which of the following would be the MOST effective permissi...

A network technician is creating a set of scripts to help complete some common tasks. The technician wants to leave notes within the scripts to explain the purpose of each section...

A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus. Which of the following...

An IT manager receives a call from a user who states a technician completed work on a department laptop within the last week. The user indicates the technician tried to explain the...

A user's PC has become infected with malware that has a known remediation, Which of the fallowing would MOST likely prevent this from happening again?

A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in u...

Which of the following Microsoft operating systems comes with a PDF printer as part of the OS functionality?

A technician is configuring a static IP address on a Windows machine. The information is as follows: Which of the following would be a valid default gateway address?

Users are reporting slow connections on their mobile devices when trying to download large data files from the network servers, but users on wired connections are not having any is...

Which of the following allows for per-command authentication and authorization?

A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software. Which of the following should a...

Which of the following identifies changes in the environment, such as alternating current failure?

A Chief Financial Officer (CFO) who is returning from vacation notices several emails from the Chief Executive Officer (CEO) requesting funds be transferred immediately. The CFO re...

A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution. Which of the following...

The default Windows 7 web browser will not display most websites correctly on a user's PC. The issue started after the user changed many of the settings, but the user does not reme...

A technician replaced the hard drive for the organization's Chief Financial Officer (CFO). The technician wants to reuse the old drive in another system. Which of the following act...

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of t...

A user is unable to access certain files fram a specific folder. Which of the following commands should a technician use to modify the file permissions for a specific file?

A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the...

A user reports unwanted pop-ups are appearing on a computer's screen, and the system is performing slowly. Which of the following should a technician do FIRST to troubleshoot the t...

A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an "incorrect pattern" message appearing onscre...

An administrator created a connection to a private network using TLS 1.2. The Linux servers on the network do not support secure protocols. Which of the following will the administ...

Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

After setting up a replacement macOS device, Ann, a user, notices none of her previously saved passwords are automatically populating in her applications. Which of the following wo...

A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones. Which of the following represents the BEST way to handle the waste?

A user's smartphone began experiencing decreased performance after the user watched some videos, browsed the web, and accessed the application store. The user states the phone was....