A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal too! but finds the PC cannot connect to the…

The correct answer is D. Malware corrupted the NIC drivers. Many malware strains deliberately sabotage network connectivity to prevent users and technicians from downloading antivirus or removal tools - a common self-preservation technique. Corrupting or modifying NIC drivers is one method; others include altering the hosts file…

Hardware and network troubleshooting

Question

A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal too! but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?

Options

AThe PC is quarantined.
BSystem Restore is disabled.
CThe PC is currently running antivirus.
DMalware corrupted the NIC drivers.

How the community answered

(37 responses)

A
8% (3)
B
3% (1)
C
11% (4)
D
78% (29)

Explanation

Many malware strains deliberately sabotage network connectivity to prevent users and technicians from downloading antivirus or removal tools - a common self-preservation technique. Corrupting or modifying NIC drivers is one method; others include altering the hosts file, poisoning DNS settings, or disabling network adapter services. This is why the PC cannot reach the internet even though it was connected before the infection. Option A (quarantine) would be an action taken by a security system or administrator, not something that occurs automatically from malware identification alone. Option B (System Restore disabled) does not affect internet access. Option C (antivirus running) would not block outbound connectivity.

Topics

#malware#NIC drivers#internet connectivity#malware remediation

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