A smartphone user has been receiving unsolicited emails that contain Pl in the webmail inbox associated with the device. Which of the following steps should the user take FIRST to identify the cause…

Question

Options

• AReport the emails as spam.
• BCheck the permissions on all installed third-party applications.
• CDelete the webmail account and create a new one.
• DRestore the smartphone to factory default settings.

• A
  3% (1)
• B
  80% (24)
• C
  3% (1)
• D
  13% (4)

Explanation

The question asks to identify the CAUSE first, not fix the symptom. Checking permissions on all installed third-party applications is the correct first step because a malicious or overly permissive app may have access to the user's contacts, email, or personal data and could be leaking that information to spammers or bad actors. Reviewing app permissions directly pinpoints whether an installed app is responsible. Option A (report as spam) treats the symptom but does not identify the source. Option C (delete and recreate the account) is drastic, loses data, and still does not address the root cause. Option D (factory reset) is the most extreme action and should only follow diagnosis and less disruptive remediation attempts.

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