220-1002 · Question #847
A user is unable to access corporate email on a smartphone. After the user launches the email application, it crashes and does not display the expected inbox. Additionally, the user reports other…
The correct answer is E. Check the number of applications running on the smartphone. App crashes and system-wide slowness are classic symptoms of resource exhaustion - too many apps running simultaneously consume available RAM and CPU. Checking and closing background applications is the simplest, least disruptive first step that directly addresses these…
Question
A user is unable to access corporate email on a smartphone. After the user launches the email application, it crashes and does not display the expected inbox. Additionally, the user reports other applications are running slowly. Which of the following should the technician do NEXT?
Options
- ACalibrate the smartphone's touch screen.
- BVerify the user's email credentials.
- CEnsure the smartphone is not in airplane mode.
- DCompletely drain the smartphone's battery, and then fully charge it.
- ECheck the number of applications running on the smartphone.
How the community answered
(39 responses)- A5% (2)
- B3% (1)
- E92% (36)
Explanation
App crashes and system-wide slowness are classic symptoms of resource exhaustion - too many apps running simultaneously consume available RAM and CPU. Checking and closing background applications is the simplest, least disruptive first step that directly addresses these symptoms. Calibrating the touchscreen, checking airplane mode, and draining the battery are unrelated to performance issues. Verifying credentials would not cause system-wide slowness or app crashes.
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