220-1002 Exam Questions

Which of the following security tools can leverage the onboard TPM to protect data at rest?

Which of the following would be the FASTEST method to perform a clean install of the latest Windows OS?

A technician needs to configure a user's PC so it can be powered on remotely by another employee who will be working at the help desk after hours. The technician puts the employee...

A customer has been using a computer to download and copy files to a USB flash drive. The customer accidentally stepped on the power strip, and the computer suddenly powered off. W...

A user's desktop will not run an accounting program. The program's splash screen pops up, and then the software freezes. Which of the following actions should a technician take FIR...

A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following...

A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the...

Which of the following security settings can be changed on a folder to stop permission propagation and assign new rights?

A vendor requires remote access to a specific server to maintain a proprietary software system. Security policy restricts the use of port 3389 to employees but does allow command-l...

Which of the following malware types would MOST likely require reimaging?

A user often loses connectivity while in the back offices of a building. Given the following access point control settings: Which of the following settings needs to be configured t...

A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has n...

A user needs to transfer some information from a work computer to a server. The user plugs a personal USB into the computer but is denied access to save information on the storage...

A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address. Which of the following com...

Which of the following authentication methods was designed to be used primarily for administration purposes, such as giving users access to manage switches and routers?

A technician is installing new software on an older laptop that has a current OS. The software contains a database back end that also requires installation. Which of the following...

Which of the following security principles help to prevent employees from changing files they are intended only to view?

A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable. Which of the following single DiskPart commands can be used to r...

After installing an application on a smartphone, a user starts receiving pop-up ads for recently visited physical stores. The user also receives prompts to install other applicatio...

A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote acc...

A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS up...

Which of the following application installation methods requires the use of a valid IP address?

A technician is updating a network switch at a location facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks. Which of the following s...

A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should...

A technician needs to make changes to a production system. Before doing so, which of the following should be completed in case the changes have unintended consequences beyond their...

A technician needs to view hidden files. Which of the following Control Panel utilities would be used for this purpose?

The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years...

A user is unable to access certain files from a specific folder. Which of the following commands should a technician use to modify the file permissions for a specific file?

A user's login screen does not look normal when booting the computer. A technician states the computer was showing the company's workstation imaging system screen, but it has since...

A technician is running Windows on a company's Mac workstations without incurring an additional expense to the company. The Windows licenses were purchased in the past. Users are r...

A user's smartphone takes longer to access websites than it did prior to a weeklong vacation. The user also observes the smartphone no longer says LTE in the corner of the screen,...

When an employee logs in to a computer, access is automatically granted to all applications. Which of the following must be enabled to facilitate this capability?

A technician needs to format a 64GB flash drive. Which of the following formats will the technician MOST likely use?

A customer keeps receiving the following message: Website blocked due to PUP. The customer asks a technician to resolve the issue immediately. Which of the following should the tec...

A company has several hard drives that contain old and irrelevant information. The company would like to wipe and repurpose the hard drives for another system. Which of the followi...

A technician needs to allow RDP access for a user. Port forwarding is already set up for port 3389. The technician will have to change the listening port for the new access. Which...

A technician needs to adjust the folder permissions for the human resources department's fileshares. The technician must ensure users in the marketing group cannot be granted acces...

A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The use...

A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disast...

A user receives the following error message while browsing the Internet on a PC: The connection is . Upon inspection, a technician discovers the issue only occurs on the user's ban...

Malware has been identified on a critical system that is currently quarantined. Which of the following should a technician do after the malware symptoms are correctly identified?

A user's antivirus recently expired, so the user downloaded and installed a free system protection application. The application found numerous rootkits, Trojans, viruses, and missi...

Some of a company's computers were manually configured to bypass the DNS servers for connections to a connections to a fileshare server. A technician needs to ensure at the compute...

A technician asks a customer who wants to purchase a new computer a series of open-ended questions. The technician determines the customer wants to use the system mainly to experim...

Joe, a technician, is installing a new internet connection at a customer's site. While performing the installation, joe takes a cell from his manager and then responds to a social...

A company recently performed malware cleanup on a large number of workstations. The Chief Security Officer (CSO) is concerned about malicious reaching the organization through emai...

A user contains the help desk the restore an application that was lost when a System Restore was performed last week. A technician development the application was emitted to the us...

A junior technician needs to obtain a list of all the processes that are running on Linux system. Which of the following commands should the technician use to obtain the informatio...

Which of the following account types account types enables and end user to install software without restrictions?

A home user installed 16GB of RAM in an older PC to increase its performance. However, after booting up, the computer is only reporting 4GB of RAM to the system. Which of the follo...