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220-1002 · Question #730

A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is…

The correct answer is C. Third-party screen sharing. Third-party screen sharing tools work over standard internet connections without requiring VPN or corporate network membership, making them the most practical choice for a remote user in a shared public space.

Networking

Question

A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is MOST likely to be successful in this case?

Options

  • ATelnet
  • BRemote desktop
  • CThird-party screen sharing
  • DSecure shell

How the community answered

(16 responses)
  • A
    6% (1)
  • B
    13% (2)
  • C
    75% (12)
  • D
    6% (1)

Why each option

Third-party screen sharing tools work over standard internet connections without requiring VPN or corporate network membership, making them the most practical choice for a remote user in a shared public space.

ATelnet

Telnet transmits all data including credentials in plaintext, is typically disabled on modern systems, and lacks the graphical interface needed for Windows desktop support.

BRemote desktop

Remote Desktop (RDP) requires either direct network access or a VPN tunnel to reach the corporate network, which is unavailable to a user working from a public shared office space.

CThird-party screen sharingCorrect

Third-party screen sharing applications (such as TeamViewer or Zoom) establish outbound connections over standard HTTPS ports, traversing NAT and firewalls without requiring the user to be on the corporate network or a VPN - this makes them the most reliable and widely accessible option for remote Windows desktop support from any internet-connected location.

DSecure shell

SSH provides encrypted command-line access and is not suited for graphical Windows desktop support; it also requires specific port access and pre-configured credentials on the target system.

Concept tested: Remote access methods for users outside corporate network

Source: https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-clients

Topics

#remote access#third-party screen sharing#corporate network#remote support

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