A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log…

Question

Options

• ASystem files have been deleted
• BProxy settings are configured improperly
• CThe OS has been updated recently
• DThere are disabled services on the vendor website
• EProgram file permissions have changed recently
• FThere is a rogue anti-malware program

• A
  2% (1)
• B
  58% (25)
• C
  12% (5)
• D
  21% (9)
• E
  7% (3)

Explanation

Two distinct symptoms point to two separate causes. (1) The technician can log in from outside the office but not inside: this is a network-level issue. Improperly configured proxy settings (B) in the office environment can intercept, block, or corrupt HTTPS sessions to a specific vendor site, explaining why login fails only from that location. (2) Strange pop-up notifications are a classic indicator of a rogue anti-malware (scareware) program (F)-a type of malware that mimics security software and generates fake alerts. Deleted system files (A), a recent OS update (C), disabled services on the vendor site (D), and changed program permissions (E) do not cleanly explain the location-dependent login failure combined with pop-ups.

No community discussion yet for this question.