220-1002 · Question #16
Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is…
The correct answer is B. Ask Ann to open a browser and watch for a redirect page. The unsecured 'ConnectMe' network with no corporate branding is likely a public Wi-Fi captive portal, which redirects browser traffic to a login or terms-acceptance page before granting full internet access. Until that redirect is completed, email and other services will not…
Question
Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?
Options
- ARemote into Ann's system and restart the wireless adapter
- BAsk Ann to open a browser and watch for a redirect page
- CAdvice Ann to pug an Ethernet cable into her laptop
- DDirect Ann to run an antivirus program on her laptop
How the community answered
(28 responses)- A11% (3)
- B82% (23)
- C4% (1)
- D4% (1)
Why each option
The unsecured 'ConnectMe' network with no corporate branding is likely a public Wi-Fi captive portal, which redirects browser traffic to a login or terms-acceptance page before granting full internet access. Until that redirect is completed, email and other services will not work.
Restarting the wireless adapter would not help because the device is already successfully connected to the Wi-Fi network - the issue is at the network access layer, not the adapter layer.
Captive portals intercept HTTP traffic and redirect the user to an authentication or acceptance page in a browser before allowing full network access. Asking Ann to open a browser and watch for a redirect page is the correct first step to authenticate through the portal and restore connectivity to corporate email.
Plugging in an Ethernet cable is a workaround that may not be available while working remotely and does not address the captive portal issue.
Running antivirus is unrelated to a captive portal that is blocking network access by design until authentication is completed.
Concept tested: Captive portal detection and authentication on public Wi-Fi
Source: https://www.comptia.org/certifications/network
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