220-1002 Question #715: Real Exam Question with Answer & Explanation

The correct answer is C: Ensure the PC meets the minimum requirements.. When an application launches partially (splash screen appears) and then freezes, the most common root cause is insufficient hardware or software resources. Verifying that the PC meets the application's minimum requirements - such as available RAM, CPU speed, disk space, and OS ve

Question

A user's desktop will not run an accounting program. The program's splash screen pops up, and then the software freezes. Which of the following actions should a technician take FIRST to help resolve the issue?

Options

AUninstall, reinstall, and restart the application.
BReseat the memory.
CEnsure the PC meets the minimum requirements.
DReset the PC display settings

Explanation

When an application launches partially (splash screen appears) and then freezes, the most common root cause is insufficient hardware or software resources. Verifying that the PC meets the application's minimum requirements - such as available RAM, CPU speed, disk space, and OS version - is the essential first diagnostic step. This rules out a fundamental compatibility mismatch before investing time in more invasive actions like reinstalling software (A), reseating hardware (B), or adjusting display settings (D). Troubleshooting without first confirming minimum requirements wastes time and may not address the actual cause of the failure.

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