220-1002 · Question #713
A technician needs to configure a user's PC so it can be powered on remotely by another employee who will be working at the help desk after hours. The technician puts the employee in the correct…
The correct answer is A. Remote Assistance. Remote Assistance must be explicitly enabled in System Properties on the target PC before a remote helper can connect to and interact with that machine. Simply placing the help-desk employee in the correct Active Directory Organizational Unit grants permissions but does not…
Question
A technician needs to configure a user's PC so it can be powered on remotely by another employee who will be working at the help desk after hours. The technician puts the employee in the correct organizational unit; however, the employee is still unable to connect. Which of the following settings should the technician configure?
Options
- ARemote Assistance
- BFirewall exceptions:
- Con Static IP address
- DWake-on-LAN
How the community answered
(20 responses)- A75% (15)
- B5% (1)
- C5% (1)
- D15% (3)
Explanation
Remote Assistance must be explicitly enabled in System Properties on the target PC before a remote helper can connect to and interact with that machine. Simply placing the help-desk employee in the correct Active Directory Organizational Unit grants permissions but does not activate the feature on the endpoint itself. Wake-on-LAN (D) would allow the PC to be powered on remotely over the network but does not enable the remote connection session. Firewall exceptions (B) and a static IP (C) are supporting configurations that may also be needed, but enabling Remote Assistance is the primary missing setting described in this scenario.
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