CompTIA
220-1002 · Question #755
220-1002 Question #755: Real Exam Question with Answer & Explanation
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Question
Joe, a technician, is installing a new internet connection at a customer's site. While performing the installation, joe takes a cell from his manager and then responds to a social request. The customer become frustrated and asks and asks to speak with a supervisor. Which of the following should Joe do NEXT?
Options
- AApologize for the delay, explain the situation, and promise the customer a refund.
- BGive the supervisor's phone number to the customer, leave the customer location, and document
- CAssure the customer that the installation is almost complete and offer the supervisor's phone
- DDecline to provide the supervisor phone number to the customer and continue with the
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