220-1002 · Question #748
A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this…
The correct answer is B. Instruct the user to change the device's password. The most likely cause is that the user's social media account credentials have been compromised, allowing an unauthorized party to use the account to send emails. Changing the account/device password immediately revokes access to the compromised session and prevents further…
Question
A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices. Which of the following should a technician perform to resolve the issue?
Options
- ARun a malware scan on the device.
- BInstruct the user to change the device's password.
- CDisable access to the user's contacts.
- DDeny access to text messages.
How the community answered
(34 responses)- A6% (2)
- B74% (25)
- C6% (2)
- D15% (5)
Explanation
The most likely cause is that the user's social media account credentials have been compromised, allowing an unauthorized party to use the account to send emails. Changing the account/device password immediately revokes access to the compromised session and prevents further unauthorized activity. While running a malware scan is also a reasonable precaution, if the account itself is compromised (not malware), a scan won't stop the unauthorized email sending. Disabling contacts or text message access would not address the root cause of unauthorized account access. Changing the password is the most direct and effective first response.
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