220-1002 · Question #737
The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were…
The correct answer is A. Risk analysis. In change management, risk analysis is performed after the change is scoped but before implementation. It involves identifying what could go wrong, the likelihood of failure, and the impact of those failures - especially important here given prior upgrade issues. This step…
Question
The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade. Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?
Options
- ARisk analysis
- BManagerial approvals
- CEconomic feasibility
- DSoftware compatibility
- EBackout plan
How the community answered
(56 responses)- A79% (44)
- C13% (7)
- D4% (2)
- E5% (3)
Explanation
In change management, risk analysis is performed after the change is scoped but before implementation. It involves identifying what could go wrong, the likelihood of failure, and the impact of those failures - especially important here given prior upgrade issues. This step informs decisions about whether to proceed, what safeguards to put in place, and how to mitigate potential problems. While a backout plan, managerial approvals, and compatibility checks are all part of change management, risk analysis is the foundational step that drives those subsequent decisions.
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