A user contains the help desk the restore an application that was lost when a System Restore was performed last week. A technician development the application was emitted to the user from an unknown…

The correct answer is C. Update the anti-malware software. The user downloaded an application from an unknown source embedded in an email link-a textbook malware delivery method. The technician's immediate priority is protecting the system, not restoring the suspicious application. Updating the anti-malware software (C) ensures the…

Hardware and network troubleshooting

Question

A user contains the help desk the restore an application that was lost when a System Restore was performed last week. A technician development the application was emitted to the user from an unknown source and downloaded from a link in the email. Which of the following should the technician do NEXT?

Options

AEducate the user.
BReboot the computer.
CUpdate the anti-malware software.
DUpdate the antivirus software.

How the community answered

(57 responses)

A
4% (2)
B
9% (5)
C
74% (42)
D
14% (8)

Explanation

The user downloaded an application from an unknown source embedded in an email link-a textbook malware delivery method. The technician's immediate priority is protecting the system, not restoring the suspicious application. Updating the anti-malware software (C) ensures the definitions are current so the tool can detect and remove any threat the unknown application introduced or left behind, after which a full scan should be run. Educating the user (A) is important but comes after securing the system. Rebooting (B) provides no security benefit here. Updating antivirus (D) is similar to C but anti-malware offers broader detection (adware, spyware, rootkits) more relevant to this type of email-delivered threat.

Topics

#phishing#social engineering#malware#user education

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