220-1002 Exam Questions

A system administrator needs to submit a change request to the change control board for review and approved. The system administrator will be upgrading the production servers to th...

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

A customer reports that a phone's battery does not last as long as expected. Which of the following would be the BEST way to resolve the short battery life issue and maintain phone...

A customer is planning to recycle a computer. The customer wants to ensure any personal data on the computer is no longer recoverable, but the hardware must will still the be useab...

A Windows user is trying to print a large number of documents to a network printer, but the printer is no longer printing. A technician investigates and notices all the jobs are st...

Ann, a user, is receiving automatic replies from some email addresses she knows and others she does not. Which of the following is happening?

A technician is setting up a laptop for a company. The company is very concerned about data loss after one of a laptops was stolen. Which of the following security best practices s...

Joe, a user, is continuity prompted to input his password when attempting to access his Outlook email. Additionally, his account is often looked out several times per day. A techni...

A new security policy stores all remote access to network devices must be performed using secure connections whenever possible. Which of the following remote access technologies wo...

A company's computers have continuously been infected with malware. Multiple users have been bringing in USB flash drives, which they use to work on project while at home and the o...

An IT manager receives an email from an upset. The customer has been reporting an issue with a computer virus for a weeks. The customer has already put in a support ticket for the...

Which of the following file types uses the net use command.

A technician recently upgrade a leptop a replo's RAM from 2GB to 4hb. However , the operating system only recognizes the RAM as 3.5GB. Which of the following is the MOST likely rea...

Which of the following security measure would MOST likely use RFID?

Which of the following physical security measures can be combined with a badge reader to create an MFA system to control physical access?

A customer is setting up a new cable modern and wireless router. The customer wants to be able to access to remote desktop while traveling. Which of the following must be configure...

A company recently implemented a new Linux server. Remote access to the terminal is required to provide easier server administrator. Which of the following feature or services will...

When a user logs in to a computer, desktop icons and documents are missing. The user only has one account, 2and none of the personalized settings are there. Everything worked fine...

Which of the following would be used to protect technicians from dust particles when they are entering a datacenter located near a construction site?

A technician is securing a Linux workstation. One of the requirements is to remediate cleartext|passwords on the local system. Which of the following steps should the technician pe...

company's website is responsible for the theft of customer credit card numbers. An investigation determined private keys for certificates were stolen, allowing attackers to decrypt...

A user's computer has been performing sluggishly The user reports the computer lakes a long time to be ready to use after powering it on A technician decides to use MSConfig to rev...

A customer calls the help desk to report a computer that has become infected. While speaking with the technician, there is an audible siren coming from the computer. The browser wi...

A technician installed a new video card into a computer but did not connect the second monitor. When the technician boots the computer, it shows a blue screen during boot and autom...

Which of the following operating systems has mandatory update installation built in?

A technician implemented a network policy to deploy a printer over the network. A user reports being unable to see the printer. Which of the following should the technician perform...

A user enters an identification number and password to access a computer network. Which of the following types of authentication is this an example of?

Which of the following is required to receive GPOs from a system's centralized servers?

An end user set up a gaming server on an extra Windows PC. The user wants the PC to restart automatically during the night using the shutdown -r - command. Which of the following i...

A customer contacts an IT technician regarding a PC's performance. The customer explains that the computer struggles to run several applications simultaneously, Which of the follow...

Which of the following are methods used to prevent an unauthorized computer from establishing a connection as a node on a corporate network? (Select TWO.)

A technician performed some maintenance on a server via remote desktop and needs to restart the machine to apply the changes. The restart command is not available on the Start menu...

A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly d...

A user's antivirus software is reporting several infections and prompting the user to pay full version to remove the threats. A technician notices the corporate approved antivirus...

A Linux user types the following command: apt-get update The action is denied due to insufficient privileges. Which of the following should precede the above command to successful...

A technician is repairing a computer's motherboard in a clean environment. The technician needs to ensure all necessary safety procedures are taken prior to performing the replacem...

A technician needs to remediate an infected computer. Which of the following is the FIRST step the technician should take?

A security director is designing a company's disaster recovery procedure. The information security officer wants the servers to continue to function during short power outages, and...

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for th...

Which of the following is the BEST method to secure a smartphone?

Joe, a technician, is using a terminal session on a Linux desktop. He is trying to install a software update but receives an error message stating he does not have the required pri...

A technician is setting up a new corporate wireless network. One of the requirements for the network is that connections must only be allowed for current domain accounts without gi...

A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word. Which of the followin...

Which of the following features in Windows 10 combines the functionality from Windows 7 and Windows 8 while also introducing Metro-style applications?

A user calls the help desk to report an issue accessing a new application on a Windows PC. When the user tries to launch the application, an error message appears and then quickly...

Which of the following is a device that stores a copy of a certificate that is used for authentication?

A proxy server is required for Internet access from a corporate network. Which of the following should a technician perform to manually configure a Windows 10 device for Internet a...

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop...

A company has recently experienced issues with unauthorized access to secure building locations and wants to employ a least-cost solution to mitigate the unauthorized access. The c...

A technician sees the following in a .ps1 file: Which of the following BEST describes the lines that start with the # symbol?