CompTIA
220-1002 · Question #771
220-1002 Question #771: Real Exam Question with Answer & Explanation
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Question
An IT manager receives an email from an upset. The customer has been reporting an issue with a computer virus for a weeks. The customer has already put in a support ticket for the issue and left phone messages with IT support requesting an update on when the issue might be fixed, but the customer's call s has not been returned. The IT manager knows the IT staff is very busy and not purchased ignore the customer. Which of the should the do to address customer's complaint?
Options
- AContact the customer and explain the IT staff a busy. and the customer will have to wait for
- BContact the customer and attempt to get more details on the issue, and then assign a technician
- CContact the customer and attempt to fix the issue without assigning it to a technician.
- DContact the customer and recommend that the customer call the IT support desk to troubleshoot
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