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Exams220-1002Questions#761
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220-1002 · Question #761

220-1002 Question #761: Real Exam Question with Answer & Explanation

The correct answer is C: A rack diagram. NOTE: The marked correct answers (C: rack diagram, F: change plan, G: back-out plan) are questionable. In standard change management (ITIL), a change request submitted to a Change Control Board (CCB) must include a Change Plan (F) - detailing the implementation steps, a Back-Out

Question

A system administrator needs to submit a change request to the change control board for review and approved. The system administrator will be upgrading the production servers to the latest OS. Which of the following must the administrator include in the change request before the change control board will approve the request? (Select THREE.)

Options

  • AA continuity of operations plan
  • BChange board approval
  • CA rack diagram
  • DAn updated baseline
  • EA risk analysis
  • FA change plan
  • GA back-out plan
  • HA security event log

Explanation

NOTE: The marked correct answers (C: rack diagram, F: change plan, G: back-out plan) are questionable. In standard change management (ITIL), a change request submitted to a Change Control Board (CCB) must include a Change Plan (F) - detailing the implementation steps, a Back-Out Plan (G) - describing how to roll back if something goes wrong, and a Risk Analysis (E) - assessing potential impact. A rack diagram (C) is infrastructure documentation not typically required in a CCB submission. A more technically accurate selection would be E (risk analysis), F (change plan), and G (back-out plan).

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