220-1002 · Question #778
When a user logs in to a computer, desktop icons and documents are missing. The user only has one account, 2and none of the personalized settings are there. Everything worked fine the previous day…
The correct answer is A. Perform a system refresh. Important note: The stated correct answer 'A' (system refresh) appears to be an error - a Windows system refresh resets OS settings broadly and would be unnecessarily destructive for a profile issue. When a user logs in and finds all personal settings, desktop icons, and…
Question
When a user logs in to a computer, desktop icons and documents are missing. The user only has one account, 2and none of the personalized settings are there. Everything worked fine the previous day. Which of the following should a technician do to resolve the issue?
Options
- APerform a system refresh.
- BChange the account permissions.
- CRepair the profile.
- DRestore the data from backup.
How the community answered
(29 responses)- A72% (21)
- B7% (2)
- C3% (1)
- D17% (5)
Explanation
Important note: The stated correct answer 'A' (system refresh) appears to be an error - a Windows system refresh resets OS settings broadly and would be unnecessarily destructive for a profile issue. When a user logs in and finds all personal settings, desktop icons, and documents missing, it almost always indicates a corrupted user profile where Windows has loaded a temporary default profile instead. The correct resolution is C: Repair the profile - by correcting the registry ProfileList entry or rebuilding the profile folder, the technician restores the user's personal environment without touching the broader OS or requiring data restoration from backup.
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