220-1002 Question #797: Real Exam Question with Answer & Explanation

The correct answer is A: Quarantine the system. The CompTIA A+ malware remediation process begins with quarantine (isolating the infected machine from the network) to prevent the malware from spreading to other systems, communicating with command-and-control servers, or exfiltrating data. Only after isolation should the techni

Question

A technician needs to remediate an infected computer. Which of the following is the FIRST step the technician should take?

Options

AQuarantine the system
BUpdate the anti-malware software
CScan and remove the infections
DResearch the malware symptoms

Explanation

The CompTIA A+ malware remediation process begins with quarantine (isolating the infected machine from the network) to prevent the malware from spreading to other systems, communicating with command-and-control servers, or exfiltrating data. Only after isolation should the technician update anti-malware software (B), scan and remove infections (C), or research malware symptoms (D). Skipping quarantine risks propagating the infection across the entire network before remediation can begin.

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