A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before…

The correct answer is D. SSH. SSH (Secure Shell) allows a technician to remotely and securely access the machine's command line to inspect application logs, Windows Event Viewer logs, or run the application in a terminal where transient error output can be captured and read. FTP (A) is a file transfer…

Hardware and network troubleshooting

Question

A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before the user can read it, Which of the following protocols would a technician MOST likely use to help diagnose this issue?

Options

AFTP
BROP
CSNWP
DSSH

How the community answered

(36 responses)

A
11% (4)
B
3% (1)
C
8% (3)
D
78% (28)

Explanation

SSH (Secure Shell) allows a technician to remotely and securely access the machine's command line to inspect application logs, Windows Event Viewer logs, or run the application in a terminal where transient error output can be captured and read. FTP (A) is a file transfer protocol with no diagnostic capability. RDP (listed as 'ROP', B) would provide remote desktop access but is not a diagnostic protocol itself; it also may not capture rapidly disappearing errors better than the local user can. SNMP (listed as 'SNWP', C) is a network monitoring protocol used for device statistics, not application-level error diagnosis.

Topics

#SSH#remote diagnostics#application errors#protocol selection

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