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220-1002 · Question #803

A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word. Which of the following should a…

The correct answer is D. The print spooler service. The Print Spooler service manages all print jobs in Windows; if it stops, printers disappear from applications, which matches the sudden symptom described.

Hardware and network troubleshooting

Question

A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word. Which of the following should a technician check FIRST?

Options

  • AThe toner volume in the printer
  • BThe USB cable from the PC to the printer
  • CThe printer driver version
  • DThe print spooler service

How the community answered

(49 responses)
  • A
    6% (3)
  • B
    12% (6)
  • C
    4% (2)
  • D
    78% (38)

Why each option

The Print Spooler service manages all print jobs in Windows; if it stops, printers disappear from applications, which matches the sudden symptom described.

AThe toner volume in the printer

Low toner would cause print quality issues or a warning, but would not cause printers to disappear from the application's printer list.

BThe USB cable from the PC to the printer

The question specifies network printing issues, making a USB cable irrelevant; also, a USB issue would not cause all printers to disappear.

CThe printer driver version

A printer driver version mismatch would typically cause a persistent error, not a sudden disappearance of all printers from the list.

DThe print spooler serviceCorrect

The Windows Print Spooler service queues and manages print jobs and also enumerates available printers for applications like Microsoft Word. If the service crashes or stops - which can happen suddenly - all printers will disappear from the application immediately, exactly matching the reported symptom. Restarting the spooler service is the first logical check.

Concept tested: Windows Print Spooler service troubleshooting

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/printing/print-spooler-error-messages

Topics

#print spooler#printer troubleshooting#Windows services#network printing

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