220-1002 Exam Questions

A technician has created a new fileshare for an organization. To maintain data security, all users should have read-only rights to the fileshare. Additionally, supervisors need to...

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. W...

A user's workstation is running extremely slow. A technician sees a pop-up on the workstation offering what appears to be fake technical support, so the technician begins the malwa...

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes...

An office computer has been infected with malware. Which of the following steps should be taken FIRST?

An Android smartphone user constantly receives notices that the device is low on storage. The user has uninstalled unneeded applications and does not want to remove any others. Whi...

Joe, a user, is getting out-of-office replies from people he did not email. A technician inspects Joe's inbox and sees a sent email that appears to have come from Joe. The email co...

Which of the following must a systems administrator employ to protect the contents of all corporate machines?

The Chief Executive Officer at a bank recently saw a news report about a high-profile cybercrime where a remote access tool that the bank uses for support was also used in this cri...

A customer is setting up a new cable modem and wireless router. The customer wants to be able to access a remote desktop while traveling. Which of the following must be configured...

A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's acco...

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following...

Several users in an office need to attend training. The training video will be played on a projector, but each user will need access to a lab server to follow along. The administra...

A technician is installing a Linux operating system and is prompted to select the filesystem. Which of the following filesystems should the technician choose?

A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

A company seized an employee's laptop due to illegal activity. The computer has been locked in an office until it can be turned over to authorities, and no one is allowed to log on...

Ann, a user, is experiencing issues trying to decrypt email on a new mobile device. She is unable to access internal resources, but she can get to the Internet while connected to t...

Ann, a user, has two monitors: one connected with VGA and another connected with DisplayPort. Ann contacts the help desk because she can only see one monitor at a time. Ann tried t...

A computer's power light is on, but the screen is completely black. The user is unable to wake the computer and then contacts a technician. The technician asks the user to inspect...

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the...

Which of the following operating systems utilizes a web browser as the medium between the user and the applications, storing data in the cloud?

Which of the following WiFi protocols is the MOST secure?

A company wishes to secure entry and provide a reviewable entry log to specific offices within its building. Which of the following would be the lowest-cost solution to BEST meet t...

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

A company's e-commerce site is being flooded with network traffic, but very few legitimate transactions are taking place. A technician checks the firewall logs, and the traffic is...

Which of the following features allows for the separation of authentication, authorization, and accounting?

When opening a browser, a user receives pop-ups and is redirected to a certain website. A technician discovers a newer form of malware has infected the machine via an email attachm...

A technician is looking for ways to recover a system in the event of an infection. The antivirus is running, and the customer is receiving weekly threat alerts. The customer's core...

Which of the following security permissions takes precedence over the other?

The network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the fol...

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools buil...

Joe, a user, notices the data stored on his desktop has disappeared. Joe is able to log in to the computer and use it normally, but he cannot create any new files. All of the appli...

A technician is looking for guidance on securing access to the administrator account. Which of the following policies should the technician reference?

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message, and n...

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be u...

A user recently had malware removed from a computer, but the user is still experiencing issues with accessing websites. All the websites appear to display the same page. However, w...

A user is unable to access corporate email on a smartphone. After the user launches the email application, it crashes and does not display the expected inbox. Additionally, the use...

A user calls the help desk to report issues with a computer. Earlier in the day, the user received an email with a link to a document to download. Nothing happened immediately afte...

A user is unable to access the Internet-based email system from a specific workstation. However, the user is able to access the email system from other workstations without any iss...

A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following...

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in...

A technician was given a surplus graphic card. Which of the following job roles would benefit the MOST from upgrading to a dedicated graphics card?

A technician is installing an application on a Linux system using the Bash shell console. Which of the following extensions should the technician select to install the application?

A user contacts a technician to report issues with unwanted pop-ups appearing on a computer. Additionally, when the user types a search term into the browser, the user is taken to...

A technician just finished installing Windows 10 on a new corporate PC. Before powering the computer off. the technician needs to make sure the computer has the latest rule set for...

A technician joined a computer to a Windows domain. The technician wants to verify if the computer has received network policies from the domain. Which of the following commands sh...

Which of the following filesystems should be used for a new Windows installation on a 1TB hard drive?

A technician is installing an application on an Android system using the GUI. Which of the following extensions should the technician select to install the application?

Which of the following should be performed FIRST after discovering an employee is using a corporate laptop to steal trade secrets?

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the following tools should the technician use to accomplish this tas...