220-1002 · Question #838
220-1002 Question #838: Real Exam Question with Answer & Explanation
The correct answer is C: Run a full anti-malware scan. Given that the customer regularly browses the web and downloads files (high infection risk), and the antivirus is already installed and updated (weekly threat alerts), running a full anti-malware scan is the most direct, least-effort way to detect and remove an active infection u
Question
Options
- ADelete the temporary folder from the system
- BConvert the filesystem to NTFS
- CRun a full anti-malware scan
- DPerform a System Restore from the last known-good state
- ERestart the system in safe mode
Explanation
Given that the customer regularly browses the web and downloads files (high infection risk), and the antivirus is already installed and updated (weekly threat alerts), running a full anti-malware scan is the most direct, least-effort way to detect and remove an active infection using existing tools. It requires no configuration changes, no system modifications, and leverages already-deployed software. Option D (System Restore) could remove malware by rolling back to a clean state but risks losing recent user data and may not fully address a deeply embedded infection. Option A (deleting the temp folder) is a partial measure. Option B (converting to NTFS) is irrelevant to malware recovery. Option E (safe mode) is a diagnostic step, not a recovery action by itself.
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