A technician is looking for ways to recover a system in the event of an infection. The antivirus is running, and the customer is receiving weekly threat alerts. The customer's core work includes…

Question

Options

• ADelete the temporary folder from the system
• BConvert the filesystem to NTFS
• CRun a full anti-malware scan
• DPerform a System Restore from the last known-good state
• ERestart the system in safe mode

• A
  5% (2)
• B
  16% (7)
• C
  72% (31)
• D
  7% (3)

Explanation

Given that the customer regularly browses the web and downloads files (high infection risk), and the antivirus is already installed and updated (weekly threat alerts), running a full anti-malware scan is the most direct, least-effort way to detect and remove an active infection using existing tools. It requires no configuration changes, no system modifications, and leverages already-deployed software. Option D (System Restore) could remove malware by rolling back to a clean state but risks losing recent user data and may not fully address a deeply embedded infection. Option A (deleting the temp folder) is a partial measure. Option B (converting to NTFS) is irrelevant to malware recovery. Option E (safe mode) is a diagnostic step, not a recovery action by itself.

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