When opening a browser, a user receives pop-ups and is redirected to a certain website. A technician discovers a newer form of malware has infected the machine via an email attachment. The…

Question

Options

• ARedeploy the machine back into the production environment.
• BCreate a System Restore point of the newly cleaned machine.
• CExplain proper email scanning techniques to the user.
• DUpdate any other anti-malware software and patch the operating system.

• A
  5% (3)
• B
  80% (44)
• C
  13% (7)
• D
  2% (1)

Explanation

The CompTIA A+ malware removal process includes re-enabling System Restore and creating a restore point after the machine has been cleaned. After successfully removing malware and updating anti-malware definitions, the next step is to capture the clean system state by creating a System Restore point - this gives a recovery baseline if the machine is infected again. Option A (redeploy to production) is premature; the process isn't complete yet. Option C (educate the user) comes after the technical remediation is fully completed and documented. Option D (update other anti-malware and patch the OS) would logically come before creating the restore point, but the question states the anti-malware was already updated to clean the machine, so B is the correct NEXT step.

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