A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's…

The correct answer is A. Avoid distractions. Setting a phone to silent and declining a call while working on a customer's system is a professional behavior classified as avoiding distractions. CompTIA A+ professional conduct objectives emphasize giving the customer your full attention during a service interaction. This…

Hardware and network troubleshooting

Question

A technician is troubleshooting a customer’s PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician’s actions?

Options

AAvoid distractions
BDeal appropriately with customer's confidential material
CAdhere to user privacy policy
DSet and meet timelines

How the community answered

(35 responses)

A
91% (32)
B
3% (1)
C
6% (2)

Explanation

Setting a phone to silent and declining a call while working on a customer's system is a professional behavior classified as avoiding distractions. CompTIA A+ professional conduct objectives emphasize giving the customer your full attention during a service interaction. This action does not relate to handling confidential material, adhering to a privacy policy, or meeting timelines-it specifically addresses maintaining focus and minimizing interruptions that could cause errors or make the customer feel deprioritized.

Topics

#professionalism#avoiding distractions#customer service#technician conduct

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