220-1002 · Question #813
A user's workstation is running extremely slow. A technician sees a pop-up on the workstation offering what appears to be fake technical support, so the technician begins the malware removal…
The correct answer is C. The technician did not update the anti-malware software. If a malware scan returns no results despite clear symptoms of infection (fake tech support pop-ups, slow performance), the most likely cause is that the anti-malware software's definition database is out of date. Malware signatures must be current to detect new or recently…
Question
A user’s workstation is running extremely slow. A technician sees a pop-up on the workstation offering what appears to be fake technical support, so the technician begins the malware removal procedure. After disabling System Restore, the technician runs a malware scan, but the scan does not find any malware on the machine. Which of the following is the MOST likely reason the technician cannot find any malware?
Options
- AThe technician should not have disabled System Restore
- BThe technician never quarantined the workstation
- CThe technician did not update the anti-malware software
- DThere is no malware on the workstation
How the community answered
(46 responses)- A7% (3)
- B22% (10)
- C57% (26)
- D15% (7)
Explanation
If a malware scan returns no results despite clear symptoms of infection (fake tech support pop-ups, slow performance), the most likely cause is that the anti-malware software's definition database is out of date. Malware signatures must be current to detect new or recently released threats. An outdated scanner will miss malware it has no definition for. Disabling System Restore is a correct step (to prevent malware from hiding in restore points). Quarantining is recommended before scanning but does not explain a missed detection. If there were truly no malware, the symptoms (pop-ups, slowness) would not exist.
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