220-1002 · Question #841
A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows…
The correct answer is D. RDP. Remote Desktop Protocol (RDP) is a built-in Windows feature that allows a technician to remotely connect to and control another computer. While MSRA (Microsoft Remote Assistance) is also built into Windows, it requires the user to initiate and approve a help request session…
Question
A technician needs to troubleshoot a user’s computer while the user is connected to the system. The technician must also connect to the user’s system using remote access tools built in to Windows. Which of the following is the BEST option to troubleshoot the user’s computer?
Options
- AScreen share
- BMSRA
- CVirtual network computer
- DRDP
How the community answered
(27 responses)- A7% (2)
- C4% (1)
- D89% (24)
Explanation
Remote Desktop Protocol (RDP) is a built-in Windows feature that allows a technician to remotely connect to and control another computer. While MSRA (Microsoft Remote Assistance) is also built into Windows, it requires the user to initiate and approve a help request session. RDP gives the technician direct, full administrative control of the machine using Windows' native remote access capability, making it the preferred tool for technician-driven troubleshooting. VNC is not natively built into Windows.
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