220-1002 · Question #842
Joe, a user, notices the data stored on his desktop has disappeared. Joe is able to log in to the computer and use it normally, but he cannot create any new files. All of the applications Joe…
The correct answer is C. Rebuild account profiles. The symptoms - data missing, inability to create new files, but apps and login working normally - point to a corrupted user profile. Windows stores user data (Desktop, Documents, etc.) in a profile folder; when a profile becomes corrupted, Windows may create a temporary profile…
Question
Joe, a user, notices the data stored on his desktop has disappeared. Joe is able to log in to the computer and use it normally, but he cannot create any new files. All of the applications Joe installed are present, and he is the only person who uses the computer. Which of the following steps should Joe perform FIRST to resolve the issue and recover the data with minimal effort?
Options
- ARoll back the device drivers
- BRoll back system updates
- CRebuild account profiles
- DRun Recovery Environment
How the community answered
(29 responses)- A7% (2)
- B14% (4)
- C76% (22)
- D3% (1)
Explanation
The symptoms - data missing, inability to create new files, but apps and login working normally - point to a corrupted user profile. Windows stores user data (Desktop, Documents, etc.) in a profile folder; when a profile becomes corrupted, Windows may create a temporary profile at login, making personal files invisible. Rebuilding the account profile restores the correct profile association, giving Joe access to his original data with minimal effort. Driver rollbacks and system updates would not address a profile-level issue.
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