CompTIA
220-1002 · Question #829
220-1002 Question #829: Real Exam Question with Answer & Explanation
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Question
A computer's power light is on, but the screen is completely black. The user is unable to wake the computer and then contacts a technician. The technician asks the user to inspect the display cable, but it is securely connected at each end. Which of the following steps should the technician ask the user to take NEXT?
Options
- ARoll back the Windows updates
- BPerform a startup recovery
- CPerform a hard restart
- DBoot from the last known-good configuration
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