Ann, a user, has two monitors: one connected with VGA and another connected with DisplayPort. Ann contacts the help desk because she can only see one monitor at a time. Ann tried to fix this on her…

Question

Options

• AAnn does not have administrative rights over the machine.
• BThe OS is using basic drivers for the video card.
• CThe DisplayPort is plugged into an HDMI port.
• DThe monitor refresh rate is above 60Hz and cannot display a digital signal.

• A
  72% (13)
• B
  17% (3)
• C
  6% (1)
• D
  6% (1)

Explanation

Lack of administrative rights is the most likely root cause. Without admin rights, Ann cannot install the proper graphics card drivers. Windows falls back to a basic/generic display driver, which only supports minimal display configurations - typically a single monitor with limited resolution options. This explains both symptoms: only one monitor working and very limited display settings. B) Basic drivers are the effect, not the root cause - they are present because she cannot install proper ones. C) DisplayPort and HDMI are different connectors and would require an adapter, but the symptom would be no signal, not limited settings. D) Refresh rate above 60Hz is unrelated to a software-level display settings limitation. The correct diagnostic path is: no admin rights → cannot install GPU drivers → OS uses basic VGA driver → limited display settings → only one monitor supported.

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