220-1002 · Question #816
An Android smartphone user constantly receives notices that the device is low on storage. The user has uninstalled unneeded applications and does not want to remove any others. Which of the…
The correct answer is C. Check the storage type and size of the data and cache on each installed application. Before taking any corrective action (upgrading hardware, removing updates, adding storage), the correct first step is to diagnose where the storage is being consumed. Android's Settings > Storage or app info pages show how much space each app's data and cache occupies. App…
Question
An Android smartphone user constantly receives notices that the device is low on storage. The user has uninstalled unneeded applications and does not want to remove any others. Which of the following troubleshooting steps should the user take FIRST to identify the issue?
Options
- AUpgrade the device to a newer version with more storage.
- BRestore installed applications to their original device versions by uninstalling updates.
- CCheck the storage type and size of the data and cache on each installed application.
- DAdd more storage using a memory card.2
How the community answered
(37 responses)- A3% (1)
- B5% (2)
- C84% (31)
- D8% (3)
Explanation
Before taking any corrective action (upgrading hardware, removing updates, adding storage), the correct first step is to diagnose where the storage is being consumed. Android's Settings > Storage or app info pages show how much space each app's data and cache occupies. App caches can grow very large over time and are safe to clear. This is a non-destructive diagnostic step that identifies the root cause. Upgrading the device or adding a memory card are solutions, not diagnostic steps. Uninstalling app updates may help in some cases but should only follow diagnosis.
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