A Windows user is trying to print a large number of documents to a network printer, but the printer is no longer printing. A technician investigates and notices all the jobs are stuck in the print…

The correct answer is D. Restart the Windows Update service. NOTE: The marked correct answer (D: Windows Update service) is incorrect. The Windows Update service has no role in print management. The correct solution is to restart the Print Spooler service (C, labeled 'spooker' - a typo in the question). The Print Spooler (spoolsv.exe)…

Hardware and network troubleshooting

Question

A Windows user is trying to print a large number of documents to a network printer, but the printer is no longer printing. A technician investigates and notices all the jobs are stuck in the print queue. Which of the following should the technician perform to resolve the issue?

Options

ARestart the WMI service
BRestart the Network Connection service.
CRestart the spooker service.
DRestart the Windows Update service

How the community answered

(47 responses)

A
2% (1)
B
2% (1)
C
4% (2)
D
91% (43)

Explanation

NOTE: The marked correct answer (D: Windows Update service) is incorrect. The Windows Update service has no role in print management. The correct solution is to restart the Print Spooler service (C, labeled 'spooker' - a typo in the question). The Print Spooler (spoolsv.exe) manages the print queue, temporarily stores print jobs, and communicates with the printer driver. When jobs become stuck, restarting this service clears the queue and restores printing. The correct answer should be C (restart the spooler/Print Spooler service).

Topics

#print spooler#print queue#Windows services#network printing

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