220-1002 · Question #784
A technician installed a new video card into a computer but did not connect the second monitor. When the technician boots the computer, it shows a blue screen during boot and automatically restarts…
The correct answer is A. Install the second monitor. The listed answer A (Install the second monitor) is likely incorrect for this scenario. A BSOD occurring after a new video card installation, while safe mode boots successfully, is the classic symptom of a driver conflict or missing driver. Safe mode loads only generic/minimal…
Question
A technician installed a new video card into a computer but did not connect the second monitor. When the technician boots the computer, it shows a blue screen during boot and automatically restarts. The technician is able to boot into safe mode successfully. Which of the following would MOST. likely resolve the issue?
Options
- AInstall the second monitor.
- BReplace the video card
- CInstall updated video drivers.
- DDisable the antivirus.
How the community answered
(22 responses)- A73% (16)
- B5% (1)
- C14% (3)
- D9% (2)
Explanation
The listed answer A (Install the second monitor) is likely incorrect for this scenario. A BSOD occurring after a new video card installation, while safe mode boots successfully, is the classic symptom of a driver conflict or missing driver. Safe mode loads only generic/minimal drivers and bypasses the full video driver stack - which is precisely why it works when normal boot does not. The correct resolution is C - Install updated video drivers - replacing incompatible or absent drivers with the proper ones for the new card. Installing a second monitor would not resolve a driver-caused BSOD. Replacing the card is only appropriate if the hardware itself is defective. Disabling antivirus is unrelated to display hardware issues.
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