In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the BEST action for the technician to take?

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C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the Installing unlicensed software exposes the organization to legal and compliance risk. The correct action is to require formal documented approval through proper change management channels, and then have the IT team investigate the software to ensure it meets licensing, security, and compatibility requirements before installation.

Answer

A. Contact the software vendor to obtain the license for the user, and assist the user with installation Contacting the vendor to obtain a license skips the internal formal approval process that must be documented before any procurement or installation action.

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B. Run a scan on the downloaded installation file to confirm that it is free of malicious software, Scanning for malware does not address the missing software license, which is a legal and compliance issue independent of security.

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D. Install the software and run a full system scan with antivirus software to confirm that the operating Installing unlicensed software and running an antivirus scan afterwards still constitutes software piracy and violates software asset management policy.

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but…

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