220-1002 · Question #688
220-1002 Question #688: Real Exam Question with Answer & Explanation
The correct answer is A: Technicians should avoid using technical jargon when speaking to users.. The user's complaints map directly to two professional behavior failures. First, the technician used acronyms the user could not understand - this is addressed by recommendation A: avoid technical jargon and communicate in plain language appropriate to the audience. Second, the t
Question
Options
- ATechnicians should avoid using technical jargon when speaking to users.
- BTechnicians should avoid trying to explain complex issues to users.
- CTechnicians should avoid speaking to users who have complex issues.
- DTechnicians should avoid setting an expectation for project completion in front of the user.
- ETechnicians should avoid distractions when speaking with users.
- FTechnicians should avoid working in front of users.
Explanation
The user's complaints map directly to two professional behavior failures. First, the technician used acronyms the user could not understand - this is addressed by recommendation A: avoid technical jargon and communicate in plain language appropriate to the audience. Second, the technician appeared distracted by a cell phone - this is addressed by recommendation E: avoid distractions (such as phones) when speaking with users, giving them full attention. The remaining options describe inappropriate or irrelevant restrictions. Technicians should still explain issues (not B), should work with users regardless of complexity (not C), should set appropriate expectations (not D), and should not be hidden from users (not F).
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