220-1002 · Question #676
Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications…
The correct answer is C. There is an Internet connectivity issue. Since only Joe is affected and productivity software works, the issue is isolated to something specific to his machine or connection. An internet connectivity issue is the most likely culprit - if his machine lost network connectivity over the weekend (e.g., DHCP lease expired…
Question
Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues. Which of the following is MOST likely the cause of the issue?
Options
- AThere is an OS update failure.
- BOut-of-office is turned on.
- CThere is an Internet connectivity issue.
- DSMTP services are not running.
How the community answered
(30 responses)- A3% (1)
- B17% (5)
- C70% (21)
- D10% (3)
Explanation
Since only Joe is affected and productivity software works, the issue is isolated to something specific to his machine or connection. An internet connectivity issue is the most likely culprit - if his machine lost network connectivity over the weekend (e.g., DHCP lease expired and was not renewed, or the NIC dropped its connection), emails would not sync. Because he never restarts, a transient network failure would persist unnoticed. Option A (OS update failure) would typically cause broader symptoms. Option B (out-of-office) does not prevent receiving email; it only sends auto-replies. Option D (SMTP not running) is irrelevant for receiving email - SMTP handles outbound sending, not inbound delivery.
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