220-1002 · Question #674
A sales manager uses a phone as a hot-spot to connect a laptop to the Internet. The connection is fast most of the time, but the connection becomes noticeably slower every few weeks. The manager…
The correct answer is A. Wireless channel interference. When troubleshooting a wireless hotspot connection that slows down intermittently, wireless channel interference is the first technical factor to investigate. The phone's hotspot broadcasts on a Wi-Fi channel, and if neighboring devices or networks begin competing on the same…
Question
A sales manager uses a phone as a hot-spot to connect a laptop to the Internet. The connection is fast most of the time, but the connection becomes noticeably slower every few weeks. The manager contacts the help desk for assistance. Which of the following should a technician check NEXT to troubleshoot the issue?
Options
- AWireless channel interference
- BThe time since the last phone restart
- CThe data plan limits
- DThe mobile OS update log
How the community answered
(40 responses)- A70% (28)
- B18% (7)
- C8% (3)
- D5% (2)
Explanation
When troubleshooting a wireless hotspot connection that slows down intermittently, wireless channel interference is the first technical factor to investigate. The phone's hotspot broadcasts on a Wi-Fi channel, and if neighboring devices or networks begin competing on the same channel, throughput degrades noticeably. A technician should check the channel in use and look for overlapping networks before assuming a billing or software cause. Option B (phone restart) could help a memory issue but is less targeted. Option C (data plan limits) is a valid suspect for throttling, but the technician should first verify the technical wireless environment. Option D (OS update log) is unlikely to explain periodic slowdowns.
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