CompTIA
220-1002 · Question #661
220-1002 Question #661: Real Exam Question with Answer & Explanation
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Question
An issue with a user's computer was addressed several times by multiple technicians, but the User has continued to experience the issue. The User calls the help desk and insists on speaking to a supervisor; however, the supervisor is away at lunch. Which of the following should the technician perform FIRST?
Options
- AOffer to address the concern since the supervisor is currently unavailable.
- BShow the work orders to the customer as proof the issue was resolved.
- CTell the customer to return at a later time when the supervisor is available.
- DCall the supervisor on the phone and let the customer talk to the supervisor directly.
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