CompTIA
220-1002 · Question #701
220-1002 Question #701: Real Exam Question with Answer & Explanation
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Question
A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?
Options
- AEstablish a remote connection, install free third-party malware software, scan the machine for
- BExplain the steps to access safe mode with networking, establish a remote connection, run
- CEstablish a remote connection, install a free third-party backup tool, back up the user's
- DExplain the steps to access safe mode with networking, set a restore point, run company-
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