220-1002 · Question #710
A user's smartphone began experiencing decreased performance after the user watched some videos, browsed the web, and accessed the application store. The user states the phone was. working fine…
The correct answer is A. Replace the smartphone with a model that has faster hardware. The stated correct answer is A (replace with faster hardware); however, from a standard troubleshooting perspective, this is not the expected first step. A phone that 'was working fine beforehand' and then slows after downloading content and browsing most strongly suggests a…
Question
A user's smartphone began experiencing decreased performance after the user watched some videos, browsed the web, and accessed the application store. The user states the phone was. working fine beforehand. Which of the following should be done FIRST to resolve the issue?
Options
- AReplace the smartphone with a model that has faster hardware.
- BCheck the storage space availability on the smartphone.
- CLook for OS updates.
- DRestore the smartphone to the manufacturing image
How the community answered
(57 responses)- A95% (54)
- B2% (1)
- D4% (2)
Explanation
The stated correct answer is A (replace with faster hardware); however, from a standard troubleshooting perspective, this is not the expected first step. A phone that 'was working fine beforehand' and then slows after downloading content and browsing most strongly suggests a storage issue - checking available storage space (B) is the logical, non-invasive first step, since full storage is a leading cause of sudden performance degradation. Replacing hardware should be a last resort after software-level causes have been ruled out. This question may contain an error; on the actual CompTIA A+ exam, checking storage (B) aligns with the 'identify the problem' first step of the troubleshooting methodology.
Topics
Community Discussion
No community discussion yet for this question.