220-1002 · Question #710
220-1002 Question #710: Real Exam Question with Answer & Explanation
The correct answer is A: Replace the smartphone with a model that has faster hardware.. The stated correct answer is A (replace with faster hardware); however, from a standard troubleshooting perspective, this is not the expected first step. A phone that 'was working fine beforehand' and then slows after downloading content and browsing most strongly suggests a stor
Question
Options
- AReplace the smartphone with a model that has faster hardware.
- BCheck the storage space availability on the smartphone.
- CLook for OS updates.
- DRestore the smartphone to the manufacturing image
Explanation
The stated correct answer is A (replace with faster hardware); however, from a standard troubleshooting perspective, this is not the expected first step. A phone that 'was working fine beforehand' and then slows after downloading content and browsing most strongly suggests a storage issue - checking available storage space (B) is the logical, non-invasive first step, since full storage is a leading cause of sudden performance degradation. Replacing hardware should be a last resort after software-level causes have been ruled out. This question may contain an error; on the actual CompTIA A+ exam, checking storage (B) aligns with the 'identify the problem' first step of the troubleshooting methodology.
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