CompTIA
220-1002 · Question #626
220-1002 Question #626: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
Many of the files in a user's network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them. Which of the following should the technician do to recover the files?
Options
- ARestore the network folder from a backup.
- BPerform a System Restore on the computer.
- CUpdate the malware scanner and run a full scan.
- DDisconnect the computer from the network.
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Topics
#ransomware#file encryption#malware response#incident containment